TLC Udon Lab Center Co., Ltd.
Introduction
This set of terms and conditions (“Terms”) is a legal agreement between you (“User”) and TLC Udon Lab Center Co., Ltd. (“Company”), which governs your access to and use of the website tlc-medlab.com (“Website”), including all laboratory testing services and related services (“Services”) provided by the Company.
Acceptance of Terms
Accessing, using the Website, making an appointment, making a payment, or receiving any of the Company’s Services constitutes your complete reading, understanding, and acceptance of these Terms and Conditions.
If you do not agree to these Terms, please immediately discontinue use of the Company’s Website and Services.
1. Definitions
- Company means TLC Udon Lab Center Co., Ltd.
- User / Service Recipient means any person who accesses the Website, uses the Services, or contacts the Company to receive Services.
- Services means blood tests, laboratory tests, health check-up programs, external laboratory referrals, and all related services.
2. Scope of Services
The Company provides medical laboratory analytical services, including but not limited to:
- General blood tests
- Health check-up programs
- Specialized laboratory tests
- External laboratory referrals (Outlab)
- All types of medical sample collection
3. Appointment and Payment
The Service Recipient must pay the service fee according to the rate set by the Company before or on the day of receiving the service.
Payment is considered confirmation of the intent to receive the selected services and cannot be retroactively cancelled unless specified in the conditions of these Terms.
4. Commencement of Service
The Company considers the service to have commenced upon the occurrence of any of the following:
- The Service Recipient has paid and registered for the service.
- A test order or related document has been issued.
- Blood has been drawn, or a sample has been collected.
- The sample has been sent to the laboratory.
5. Accuracy of Service Recipient Information
The Service Recipient is responsible for providing personal and health information that is accurate, complete, and truthful.
The Company reserves the right not to be liable for any consequences or damages arising from inaccurate, incomplete information, or concealment of facts.
6. Test Results and Medical Limitations
Laboratory test results are medical data for preliminary assessment purposes only.
They are not considered a final diagnosis, and the Service Recipient should take the results to consult a physician or medical professional for diagnosis and treatment.
7. Use of Website and Services
The User agrees to:
- Use the Website and Services for lawful purposes only.
- Do not use the Website or Services in a manner that causes damage, disruption, or makes the system unusable.
- Do not attempt to access the Company’s system or data without authorization.
- Do not publish content that is illegal, obscene, pornographic, or harmful to others.
8. Intellectual Property Rights
All content on this Website, including text, images, graphics, logos, trademarks, and software, is the intellectual property of the Company or its licensors.
Reproduction, modification, distribution, or commercial use without prior written permission from the Company is prohibited.
9. Links to Other Websites
The Website may contain links to third-party websites. The Company is not responsible for the content, accuracy, or security of such websites.
10. Limitation of Liability
The Company will not be liable for any damages arising from:
- The use or inability to use the Website and Services.
- The Service Recipient’s own interpretation of the test results.
- The use of test results without consulting a physician.
- Force majeure or events beyond the Company’s control.
11. Return and Refund Policy
Due to the nature of medical services, the Company reserves the right not to issue refunds for laboratory testing services after the service has commenced.
Unless the Company deems it appropriate under the conditions specified in Clause 12.
12. Cases Where Refund or Compensation May Be Considered
The Company may consider a refund or other forms of compensation, at the Company’s discretion, in the following cases:
- Inability to perform the test due to an error on the Company’s part.
- The sample cannot be analyzed due to the Company’s handling.
- Test results contain errors due to the Company’s process.
- Test results are unreasonably delayed beyond the stated time frame.
Compensation may be in the form of a full refund, a partial refund as appropriate, a re-test at no charge, or the issuance of credit for future services, as deemed appropriate by the Company.
13. Cases Where Refund is Not Possible
The Company reserves the right not to issue refunds in the following cases:
- The Service Recipient changes their mind or cancels for personal reasons.
- The Service Recipient fails to attend the service appointment on the scheduled date and time.
- Incomplete or inaccurate health information was provided.
- Test results do not meet expectations.
- The Service Recipient has received explanations and given consent.
14. Changes to Terms
The Company reserves the right to modify or change these Terms and Conditions at any time.
Changes will take effect immediately upon publication on the Website, and the version displayed on the Website is considered the latest version.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Thailand.
16. Dispute Resolution
Any dispute arising from these Terms shall be resolved through negotiation.
If an agreement cannot be reached, the Thai Courts shall have jurisdiction to consider the matter.
17. Contact Us
If you have any questions or concerns about these Terms and Conditions, you can contact the Company at:
TLC Udon Lab Center Co., Ltd.
106/32–33 Thana Rak Market Road
Mak Khaeng Subdistrict, Mueang District, Udon Thani Province 41000
Telephone: 042-327353
Email: tlc_ud01@hotmail.com
